Communications Management

Optimize your client communications with Connect.

Our enterprise-level customer communications management solution is the best end-to-end, web-based workflow tool that provides an auditable trail of print, from creation to compliance to distribution.

Key Benefits

Improve compliance

Meet the multitude of changing compliance requirements through built-in safeguards and a fully auditable workflow. Enable full visibility into the approval process and “flag” for non-compliance.

Gain control over your print spend

Our communication management solution provides you with visibility into your print spend and leverages a sustainable savings model to drive long-term cost reductions.

The Connect modules.


Manage and maintain access to templates that can be personalized utilizing our cloud-based platform. Where Target can help: direct mail, marketing kits and letters.

Learn more about marketing communications management


Create templates with editable and locked content zones that create built-in safeguards to support compliance and prevent errors. Where Comply can help: benefit statements, annual notices of change and bills.

Learn more about regulatory communications management


Gain access to our digital storefront that supports on-demand production of pre-approved materials and facilities vendor sourcing. Where Produce can help: catalogs, booklets, forms and sell sheets.

Learn more about off-site print production

How it works.

By leveraging the three modules, our communication management services can streamline and optimize your company’s entire document workflow, from creation to compliance to production, resulting in an improved customer experience and a stronger ROI on your communications.

Watch, download and learn.

Choose from a selection of downloadable PDFs and videos designed to both educate and keep you informed.

See All Our Insights

Learn about Connect's capabilities

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Connect: Solution Brief

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Learn more about our Print Sourcing module

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Leverage synergies between our solutions.

As an independent provider, our integrated offerings drive maximum efficiency and savings. Recommended solutions include:

View Integrated Solutions

Regulatory Communications Management

With our industry expertise, we help you navigate ever-changing regulations with our cloud-based platform and auditable workflow.

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Marketing Communications Management

Communicate your marketing messages more effectively with full insights into who your clients are and what they want. Target specific clients and customers with our intuitive platform.

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Off-site Print Production

At our Document Solution Centers, we offer a complete suite of print production solutions from paper to digital. We can accommodate your scanning, printing, finishing and fulfillment projects with speed and accuracy.

Learn More
Our practice leaders are the industry’s go-to experts.

Ken Bechard

Vice President and General Manager of Offsite Services

Ken Bechard, Vice President and General Manager of Offsite Services, is responsible for the development and implementation of all Connect engagements. He has a track record of designing Six Sigma solutions that improve both operational performance and financial value while establishing a management process that allows clients to adapt structure and process to match the needs of clients’ business.

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We place your team’s productivity above all.

Our white-glove service provides dedicated support, so your team can focus on productivity. As part of this service Novitex offers:

Dedicated relationship managers
Strategic business reviews
Industry and trend updates
Continuous optimization

What does your business need?

Get started with specific, actionable recommendations that address the unique challenges of your enterprise.

Want to help revolutionize document outsourcing? Come Join Us

News & Insights

Exela Technologies, Inc., a Publicly Traded Company, Completes Business Combination with SourceHOV and Novitex

“We are excited to announce the public launch of Exela and look forward to exercising our global reach, deep domain expertise, and increased IP investments to serve our current and future clients”, said Ronald Cogburn, CEO, Exela Technologies, Inc.


The Imaging Channel - Moving Towards End-to-End CCM Solutions: Creating a Seamless Customer Experience with Communications is More Crucial than Ever

Communications are a prominent part of the customer experience. When communications are accurate, delivered across the customer’s preferred channel, & contain relevant offers for additional services, they help to create a positive experience.


Hypothetical Use Case: The Disaster-Prepared Enterprise Vs. the Unprepared

What would happen to your business if you lost all your customer and account data? It’s a nightmarish situation for any business stakeholder to consider. Thankfully, it’s an addressable one, too.