Custom Mail Solutions

Work with a mail services provider you can trust.

We have spent the last 30 years customizing and delivering efficient, effective and innovative mail services to the world’s leading Fortune 500 organizations, Am Law 100 firms and government agencies. Today, we hold one of the greatest market shares in custom mail solutions: managing over 1,100 mail centers across North America.

Key Benefits

A holistic approach

As an end-to-end managed services provider, we have the unique ability to integrate related mail services, which drives productivity and cost efficiencies in your mail center. We can manage the entirety of your mail workflow inclusive of design consultation, print production, fulfillment and distribution, simplifying and connecting both your inbound and outbound mail process, for full chain-of-custody.

Risk mitigation

Through a strategic mix of people, lean Six Sigma processes and innovative technologies, we can help your organization reduce its overall operational risk. By integrating your mail workflows, you can eradicate inefficiencies, increase visibility and decrease the chance of manual errors.

Optimize your mail center with our postal expertise and state-of-the-art technology.

Complete Mail Outsourcing

Approximately 75% of the mail centers we analyze have the potential to be right-sized in order to maximize resources and real estate. Our custom mail solutions are developed to scale as your business grows. We start by assessing your existing footprint, inclusive of on-site staff, equipment and operations. We utilize the right mix of mail processing technology, people and proven processes to achieve the most efficient mail solution.

Eight Overlooked Things that Could be Hindering Your Mail Center Efficiency

Postal Consulting

We understand that corporate mail functions - although important for daily operations - often go overlooked, resulting in unnecessary spend. Certified in USPS Mail Center Management, MSMA Mailpiece Design, and Certified Mail & Distribution Systems, our postal consultants work with our clients to design cost effective, highly impactful mail pieces. We will advise on how to optimize postage and courier spends through tactics such as bulk mail sending and Intelligent Mail Barcoding.

Postal Expert Christine Erna: Three Ways to Economize your Enterprise Postage

Inbound Mail Management

In the average mail center, approximately 65% of labor is stuck sorting incoming and interoffice mail.  This sorting process is typically manual and time-consuming, diverting attention away from core, revenue generating work.  By integrating the receipt of inbound mail with content extraction, document scanning, and distribution, we can save you time as well as increase your visibility, improve delivery and reduce mail vulnerabilities. We will set up a system to manage your inbound mail through secure mail solutions, digital mail integration and accountable mail management services. 

Mail Center Vulnerabilities: Where They Appear & How To Address Them

Outbound Mail Management

Leveraging postal best practices, we manage all of your outbound mail processing needs, inclusive of address management, mail presort, international and hazardous mail shipping and return mail automation. Investing an end-to-end provider to manage your entire outbound mail process reduces your risk of mail mix ups and compliance violations, which can add money back to your bottom line. Allow us to help you get your communications in front of your customers faster, and for less. 

Mailing Systems Technology: Read about the True Economic Impact of Return Mail

Secure Mail Operations

Novitex is committed to maintaining and optimizing the security of your mail centers.  Each year, we screen more than 300MM mail items for federal and state agencies, utilizing our state-of-the-art security capabilities to protect your company from mail-born threats. Our detection solutions – inclusive of X-Ray, Hazmat handling and K-9 detection – identify and isolate suspicious and potentially hazardous mail. 

Don't Let a Mail Hoax Disrupt Your Business

Innovative Mail Technologies

Support your mail center operations with integrated technology.

Novitex integrates each mail operation with state-of-the-art technology to achieve workflow optimization and cost efficiency. We create accountable mail flows by using the right technology and tracking applications – specifically chosen to fit your needs. More data provides insight to make informed decisions regarding your mail operation, so we can work with you to continuously improve our efficiency while providing superior service.

Learn more about how our innovative technologies can streamline your mail operations

Watch, download and learn.

Choose from a selection of downloadable PDFs and videos, designed to both educate and keep you informed.

See All Our Insights

See How PodTracker Works

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Learn More about Intelligent Lockers

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Mail Services Brochure

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Leverage the synergies between our solutions.

As an independent provider, our integrated solutions drive maximum efficiency and savings. Recommended solutions include: 

View Integrated Solutions

Off-site Print Production

At our Document Solution Centers, we offer a complete suite of print production solutions from paper to digital. We can accommodate your scanning, printing, finishing and fulfillment projects with speed and accuracy.

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Business Recovery Services

Unpredictable events can impede your time-critical operations. With our print production and mail Business Recovery Services, we’ll keep your communications flowing transparently.

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Business Process Automation

Our experts work with you to automate the routing and processing of business-critical documents to increase speed, standardization and productivity, while reducing costs.

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Our practice leaders dive deep into your business.

Christine J. Erna

Director of Postal Solutions

Leading a team of postal experts, Christine J. Erna has more than 25 years of experience in direct mail marketing, design, analysis, USPS compliance and training, including 18 years with the USPS as a mail piece design analyst. She combines extensive knowledge with Six Sigma process strategies to help improve end-to-end mailing processes. She is a well respected speaker and thought leader in the mailing industry, having presented multiple times at MailCom and National Postal Forum. She also is an active contributor to Mailing System's Technology, DMNews and other notable trade publications.

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We place your team’s productivity above all.

Our white-glove service provides dedicated support, so your team can focus on productivity. As part of this service Novitex offers:

Dedicated relationship managers
Strategic business reviews
Industry and trend updates
Continuous optimization

What does your business need?

Get started with specific, actionable recommendations that address the unique challenges of your enterprise.

Want to help revolutionize document outsourcing? Come Join Us

News & Insights

Exela Technologies, Inc., a Publicly Traded Company, Completes Business Combination with SourceHOV and Novitex

“We are excited to announce the public launch of Exela and look forward to exercising our global reach, deep domain expertise, and increased IP investments to serve our current and future clients”, said Ronald Cogburn, CEO, Exela Technologies, Inc.

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The Imaging Channel - Moving Towards End-to-End CCM Solutions: Creating a Seamless Customer Experience with Communications is More Crucial than Ever

Communications are a prominent part of the customer experience. When communications are accurate, delivered across the customer’s preferred channel, & contain relevant offers for additional services, they help to create a positive experience.

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Hypothetical Use Case: The Disaster-Prepared Enterprise Vs. the Unprepared

What would happen to your business if you lost all your customer and account data? It’s a nightmarish situation for any business stakeholder to consider. Thankfully, it’s an addressable one, too.

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